Some tech highlights
Sr. Product Manager:
I managed a data distribution system that packaged and streamed or batch-delevered dozens of petabytes per month to thousands of distinct integrated platforms (including every major DSP/SSP/Ad Network, etc) or other dropoff locations.
I recognized the need and built the case (with help from some great customers, and some justifiably ornery customers) for a complete overhaul of the product and its architecture, streamlining the feature set while replacing most of the backend stack. We improved delivery times of our biggest jobs by ~42x, and on average by ~5x.
Using careful planning and best practices for rolling out major software changed, we implemented this entirely new backed with no customer downtime, which we viewed as a must for a system effecting time-critical data delivery jobs for hundreds of enterprises large and small, representing hundreds of millions in company revenue.
(resultantly promoted to Sr.) Product Manager:
Created an enterprise-class billing system by pairing with a single engineer who had spent a rogue weekend putting together a sorely-needed usage tracking and billing system for a high-9-figure revenue business!
We worked together to grow our team and the software into a scalable, flexible system that would support numerous historical pricing models as well enable the company to implement contract validation controls and overage monitoring. As a result, we brought in dozens of millions in new revenue, while also ensuring customers had the visibility to understand and control their usage, and avoid any unpleasant surprises in their invoice.
To improve the extensability of the system, we standardized usage terms and language across every internal team and with accounting, as well as a brand new pricing team, so we could be sure everyone was speaking the same language when it came to measuring usage of our products.
Our system was integral for allowing customers, internal customer teams, and the accounting team to quickly and reliably measure customer usage and produce 100% accurate bills every time.
Application Development Engineer:
Used Google Cloud Platform (GCP) tools such as
- BigQuery/BigTable
- CloudRun
- AI/ML data analysis tools
And external dashboard applications such as Tableau/Lookr to create novel tooling for customer account and support teams to monitor the health of their accounts and be proactively warned of any red flags as well as able to supply customers with performance data measuring and showing the success of their programs.
Product Expert/Technical Account Manager:
While managing customer accounts as their most technical, white-glove touchpoint, also functioned as the company-wide SME on online identity resolution technology. So, I consistently had to bridge the communication gap between "understanding this technology requires some knowledge of graph theory" and "I'm a marketer and I, justifiably, want this software to give me the best performance possible". The complexity of this topic meant that I held the record for successfully resolving the most customer "red events" at the same time, a feat that required strong organizational, intra-personal, research, data analysis and communicative skills.
Customer Success/Technical Consultant:
At a ~100-employee startup, I established and ran a successful customer-success model for small-to-medium enterprise customers, representing for over 1/3 of yearly company revenue, working with the business development sales group to make sure their deals turned into happy and growing customers, as the sole customer success manager for the category. I also handled the technical aspects of customer implementations, large and small, by creating white-label internal apps that customers could use with our backend.